Human Resource Excellence
It is well known that happy people alone can produce outstanding quality. The creation of happy, skilled and motivated people is on the other imperatives of total quality. Self-esteem and pride in their organization and pride in their organization and in the work they do is a prerequisite for human resource excellence.
Pride is a function of two main factors:
A clear and consistent articulation of appealing corporate values - what the organization stands for.
The product offerings that embody quality service and value, or in other words giving people a product or service them can be proud of.
An individual's performance in an organization is the result of two factors: ability and attitude. It is only the synergetic combination of these two factors acting together in balance which will result in the desired performance. Anyone of these factors working in isolation will fail to achieve desired results. The ability aspect helps answer the employee's question, 'what should I do and how should I do it?' Ability is the basic and primary requirement. All ability building interventions will help bring performance to the threshold of average mediocrity in to the domain of customer delight. On the other hand, attitudinal development interventions focus on creating a strong purpose in work for the industry and other organizations and help answer the employee's question,’ why should I do it?' It is here that pride helps answer this question. Once an employee is proud of his / her organization he/ she will never let it down. The employee then performs not because the organization wants performance but the employee has a desire to perform for him or herself, and it is this intrinsic pride that will take performance beyond the threshold of mediocrity into the domain of customer delight.
Following are the focus areas to sustain and develop human resource excellence in an organization:
a. Continuous training and education
b. Participation in improvements
d. Eliminate fear of failure
E.Recognition and Reward
