TQM
A methodology for
Quality Improvement
• Involving the whole organization
• Initiating Quality Improvement projects or activities
• Investigating possible areas for improvement
• Establishing cause and effect relationships
• Taking improvement action
• Confirming the improvement
• Sustaining the gains
• Continuing the improvement
Deming Management Method
1. Create constancy of purpose for the improvement of product and service
2.Adopt the new philosophy
3.Cease dependence on mass inspection
4.End the practice of awarding business on price alone
5.Improve constantly and forever the system of production and service
6.Institute training & retraining
7. Institute leadership
8. Drive out fear
9.Breakdown barriers between staff areas
10. Eliminate slogans, exhortations and targets for the work force
11. Eliminate numerical quotas
12.Remove barriers to pride of workmanship
13. Institute a vigorous program of education and retraining
14. Take action to accomplish the transformation
15.Doing it with data
16. The seven deadly diseases and some obstacles
Ishikawa – Guide to quality control
In god we trust. All others must use data.
