Quality Assurance of Products
This category concerns the existence of a quality system within the company for design and control of products.Factors within this category include:
- customer needs converted to product and process requirements.
- control of business and manufacturing processes so that products meet design plans or specifications.
- continuous improvement of products and processes.
- activity in assessing the quality of products and processes.This concerns both manufacturing and business processes.
- documentation existing to support the quality system.
- control and improvement of the quality of the material provided by suppliers.
- a focus on preventing mistakes,not merely correcting them.
Quality Results
This category relates to having tangible improvements in terms of quality measures. The measures are derived from customer needs and from business operations.
Key factors are:
- improvement trends in product and service quality measures.
- comparisons with quality results of competitors.
- improvement trends in quality measurements of business processes.
- improvement trends in quality measurements of suppliers.