Imperatives of Total Quality Management
One of the most important things that need to be accomplished for attaining performance superiority is that simultaneously a number of 'imperatives' have to be put in place in an organization. Imperatives represent basic minimum requirements that have to be incorporated within the organization for total quality to become an integral part of doing the business.
These are:
Management Leadership
Product, Process and Systems Excellence
Customer Orientation
Human Resource Excellence
Continuous Improvement